FAQs

What Shipping Methods Are Available?

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 2-4 business days. Please allow an extra couple of business days if you live in a remote area.

Shipping fees are $15 for orders under $99. For orders over $99, shipping is free.

Your delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)

How Long Will It Take To Get My Package?

Orders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and other delays. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.

What Payment Methods Are Accepted?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 3pm EST, your order ships that business day, or else it ships the next business day. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. Please note we can only accept E-transfer payments during business hours (9am-5pm PT). However, your shipping will not be delayed if your payment is sent outside of these hours, as we will accept it ASAP and ship on the same day.

If you are new to Interac E-transfers, please  visit our how to order page which includes detailed instructions.

How Do I Send An E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Please follow the below payment instructions closely:

Recipient Email: [email protected]
Save The Email Address As Online Company In Recipients. If you do not save our email as, Online Company, we will reject the payment and ask you to resend.
Notes: Enter your order ID so we can match your payment to your order e.g. 18233 **REQUIRED**

For more information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I place an Order?

  1. Browse Inventory: Locate the products you are interested in ordering
  2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  8. Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available

How Can I Cancel Or Change My Order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like canceled.

If you would like your order canceled and it has not been processed or shipped out yet, please email [email protected].

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

How Will My Order Be Packaged?

  • All packages are discreet and smell proof
  • Product is first placed in a ziplock bag, which is then double vacuum sealed to eliminated odours and seal in freshness
  • Product is then placed in a discreet unmarked parcel with a shipping label
  • Extra care is always taken to ensure there is no smell or appearance of the contents within the package

How Do I Track My Order?

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

How Do I Earn Reward Points?

To receive points, you will need to create an account with us and not check out as guest.

Reward points are earned on completed purchases on our website.
You earn 0.5 points for every $1 spent on Herb Castle.
You can redeem 100 points for $1 off your order up to a maximum of $15 off per order.

Check your Reward Points balance under Your Account menu or check it out here.